FAQ – Frequently Asked Questions

1. Where do you ship?

We currently ship within Australia only.

2. How long does shipping take?

Orders are usually delivered within 8–15 business days after dispatch depending on your location.

3. How long does order processing take?

Orders are generally processed within 1–3 business days excluding weekends and public holidays.

During busy periods, processing may take up to 5 business days.

4. What is your order cut-off time?

Orders placed before 3:00 PM (AEST) Australian Eastern Standard Time (Melbourne) will begin processing on the same business day.

5. Do you offer free shipping?

Yes. We offer free shipping on all orders over AUD $50.

6. How can I track my order?

Once your order has been shipped, you will receive a tracking number by email.

Tracking updates may take up to 24 hours to appear.

7. What payment methods do you accept?

We accept:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • Discover
  • JCB
  • Diners Club
  • Maestro
  • Apple Pay
  • Google Pay
  • PayPal
  • Shop Pay
  • UnionPay

8. Is my payment secure?

Yes. All payments are processed using SSL encryption and secure PCI-DSS compliant payment gateways.

We do not store your payment details.

9. Can I cancel or change my order?

Yes. Orders may be cancelled or modified within 24 hours of placing the order.

After this period, changes may no longer be possible if the order has already been processed or shipped.

10. What is your return policy?

We offer a 30-day return policy from the date your order is delivered.

11. Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.

12. How long do refunds take?

Approved refunds are usually processed within 10 business days back to your original payment method.

13. What should I do if I receive a damaged or incorrect item?

Please contact us immediately with photos of the issue.

We will investigate the matter and provide a replacement or refund where applicable.

14. What happens if my package is lost?

If your package is confirmed lost in transit, we will offer either a replacement or a refund.

15. How can I contact customer support?

Store Name: EverGiftFul

Phone: +61 494 088 316

Email: EverGiftFull@gmail.com

Address: 96 Slater St, Elliminyt VIC 3250, Australia 

Opening Hours:

Monday to Friday: 9:00 AM – 6:00 PM

Saturday: 10:00 AM – 4:00 PM

Sunday: Closed

Response Time:

We respond within 24 hours.