Refund policy
Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be:
Unused, unworn, and in the same condition that you received it.
In the original packaging with all brand tags still attached.
Accompanied by the receipt or proof of purchase.
How to Initiate a Return
To start the return process, please email us at EverGiftFull@gmail.com
Please address the returned item to the following address:
96 Slater St, Elliminyt VIC 3250, Australia
Return Mailing Address:
96 Slater St, Colac VIC 3250, Australia
Our policy on returns is 30 days and hence you can request a refund within 30 days of receiving your product.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
No restocking fees are charged.
Damages and Issues
Upon receiving your order, please inspect it carefully and contact us immediately in the event of breakage, damage, or receiving the wrong item.
We will investigate the matter and correct the situation as soon as possible.
Exceptions / Non-Returnable Items
Sale items and gift cards are non-returnable and non-refundable.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once the return has been accepted.
Lost Packages
In case a package is lost in transit, we will gladly replace the order provided that the correct shipping address was entered during checkout.
If you prefer a refund, we may wait up to 30 days before processing it if the package is not delivered.
Our customer support team will monitor the shipment and provide updates regularly.
Refunds
We will notify you once we receive and inspect your return and confirm whether your refund has been approved.
If approved, your refund will be processed back to your original payment method within 10 business days.
Please note that your bank or credit-card provider may require additional time to complete the refund transaction.
If your refund has not been received within 10 business days after approval, please contact us at EverGiftFull@gmail.com
Method & Fees
Return method: By mail
Restocking fee: None
Refund period: 10 working days
Return shipping cost: Customers are responsible for return shipping costs unless the item is defective or incorrect.
Cancellations
Orders may be cancelled within 24 hours free of charge.
If the order has already been shipped, you will need to follow the standard return procedure.
Contact Information
Store Name: EverGiftFul
Phone: +61 494 088 316
Email: EverGiftFull@gmail.com
Address: 96 Slater St, Elliminyt VIC 3250, Australia
Opening Hours: Monday to Friday 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Response Time: We respond within 24 hours.